TRAINING FOR POSTMASTER CADRE GRADE-1 EXAM

PAPER 1

Compendium on Processing and Disposal of  Public Complaints

1.Name of the nodal points of grievance redressal  system in INDIAPOST.

 Ans.Customer Care Centre (CCC)

2.User ID and passwords for CCC's are created by

 Ans.PTC Mysore

3.CCC'S are interconnected through a webbased system at the link

 Ans.www.indiapost.gov.in/CCClogin.asp

4.The system of recording, indexing, classification, inquiries and procedures relating to .............

are an index of state of health of an organization.

 Ans.Grievances

5.The  postal department setup grievance redressal machinery in

 Ans.1948

6.The complaints are acknowledged, registered andclassified under ............. categories while being registered in the web based customercare system at the customer care centre.

 Ans.11

7.Every ............... is the nodal operative and administrative unit for the disposal of public complaints relating to postal services rendered by post offices under its control.

 Ans.Divisional office

8.All complaints pending over .................. will be brought to the notice of circle office for seeking guidance for their settlement

 

 Ans.one month

9.Chief Postmaster General or Regional Postmaster General in charge of his jurisdiction is assisted by the .................. in handling grievance redressal system

 Ans.DPS

10...................... is the coordinating link between Postal Directorateand the Circle in  grievance redressal system

 Ans.CPMG

SPECIAL CASUAL LEAVE FOR UNION ASSOCIATION ACTIVITIES

Government servants who are union office bearers and delegates of the Central Government employees unions/associations may be granted special casual leave to attend the activities of Unions/Associations.

(a)
An office bearer of a recognized service association/union of Central Government employees may be granted special casual leave up to a maximum of 20 days in a calendar year, for participation in the activities of Associations/Unions.

(b)
Outstation/delegate members of executive Committee of recognized All India Association/Federation may be granted special casual leave up to 10 days in a calendar year to attend its meetings and

(c)
Similarly the local delegates/local members of executive committees of all recognized Associations/unions Federations may be granted special casual leave up to 5 days in a calendar year for attending meetings of such Associations/Unions/Federations.

Those availing special casual leave as office-bearers will not be entitled to avail special casual leave separately in their capacity as Delegate/Committee members.

Where a Union/Association/Federation follows a year other than the calendar year for the purposes of its annual elections, the entitlement of special casual leave should be regulated in terms of the year actually followed by such Union/Association/Federation in place of the calendar year. When an office-bearer comes into office during the course of the year in casual vacancies, the competent authority has the discretion to grant special casual leave up to the maximum entitlement in a full year, having regard to the genuineness and merits of each particular case.

(MHA OM No. 27/3/69-Estt(B), dated 8.4.69 & Deptt. of Personnel OM No. 8/13/72-JCA, dated 4th September, 1972)

At the request of the leader of the Staff Side, the Head of the Department/Office may grant special casual leave not exceeding five days in a year, to a member of the Staff side to enable him to attend Staff side Consultations.

Similarly the leader of the Staff Side and, at and above the Departmental Joint Council level, one Secretary from the Staff Side designated as such by the leader, may be allowed additional special leave not exceeding 10 days in a year for preparing staff side cases. This will be in addition to the provisions regarding grant of special casual leave for association activities contained in OM No. 27/3/69-Estt(B), dated the 8th April, 1969.

(MHA OM No. 8/6/70-JCA, dated 30.10.70)

DIVISIONAL WORKING COMMITTEE

The first divisional working committee of the newly elected office bearers of Kottayam Division will be conducted on 07.10.2011, Friday at FNPO union office, Pulicakal Trade center, Kottayam at 10.00 AM. Meeting will be presided by Sri. V T Uthup, President, FNPO Kottayam Division.  

LGOS NEED NOT WANT TO WAIT FOR TRAINING

It has been ordered vide Postal Directorate vide letter No. 60/11/2011-SPB-I dated 16.-9.2011 that the PA/SA LGO candidates selected through departmental examination will be imparted a brief in-housetraining of two week, pending regular Institutional Induction Training at Postal Training Centres. It has been further stated that the two week's training shall be finalized by the Heads of the Circles in consultation with the Training Division.

2. In respect of direct recruit PAs/SAs, para (5) of Postal Directorate letter No. 60-9/2010-SPB-I dated 10.11.2010 had stated that" pending their training by chalking out the course as far as posting orders and commence their in-house training by chalking out the course as far as possible based on the PTC syllabus depending on the resources available with them". Accordingly, direct recruit PAs/SAs were imparted in-house training at Circle level before they were deputed to PTCs. It, is therefore, requested that the PA/SA LGO candidates selected through departmental examination may also be imparted in-house training of two weeks similar to the one done in respect of direct recruit PAs/SAs.