TRAINING FOR POSTMASTER CADRE GRADE-1 EXAM
COMPENDIUM ON PROCESSING AND DISPOSAL OF PUBLIC COMPLAINTS
1.Who is the head of public grievance cell in department of posts?
Ans.Deputy Director General (Public Grievances & Quality Assurance)
2.Complaint relating to unregistered articles should be reported within
Ans.6 months
3.Complaint relating to registered articles should be reported within
Ans.3 months
4.Ex-gratia payment of Rs............ is permissible in respect of loss of Registered letter or its contents having intrinsic value
Ans.Rs.100/-
5.If addressee of the VP article complains that he has been defrauded by the
sender,then
Ans.the payment of VPMO should be withheld till enquiry is completed
6. ......................... should be refunded to the complainant when delay in payment or non-payment of TMO has been caused due to service fault.
Ans.telegraphic charges
7.The time limit to dispose foreign complaints is
Ans.3 months
8. ...................are the nodal offices which shall be responsible for entertaining all complaints relating to domestic as well as international Speed Post EMS complaints
Ans.Speed Post Concentration Centre (SPCC)
9.A complaint regarding domestic speed post shall be entertained upto............ from the date of booking.
Ans.one month
10.All ............. are due bags as notified by Directorate Memo No.43-24/90-D dated 17.9.91.
Ans.speed post bags
