TRAINING FOR POSTMASTER CADRE GRADE-1 EXAM
PAPER 1
Compendium on Processing and Disposal of Public Complaints
1.Name of the nodal points of grievance redressal system in INDIAPOST.
Ans.Customer Care Centre (CCC)
2.User ID and passwords for CCC's are created by
Ans.PTC Mysore
3.CCC'S are interconnected through a webbased system at the link
Ans.www.indiapost.gov.in/CCClogin.asp
4.The system of recording, indexing, classification, inquiries and procedures relating to .............
are an index of state of health of an organization.
Ans.Grievances
5.The postal department setup grievance redressal machinery in
Ans.1948
6.The complaints are acknowledged, registered andclassified under ............. categories while being registered in the web based customercare system at the customer care centre.
Ans.11
7.Every ............... is the nodal operative and administrative unit for the disposal of public complaints relating to postal services rendered by post offices under its control.
Ans.Divisional office
8.All complaints pending over .................. will be brought to the notice of circle office for seeking guidance for their settlement
Ans.one month
9.Chief Postmaster General or Regional Postmaster General in charge of his jurisdiction is assisted by the .................. in handling grievance redressal system
Ans.DPS
10...................... is the coordinating link between Postal Directorateand the Circle in grievance redressal system
Ans.CPMG
